Concerning returns or exchanges of articles bought you need to know the following:
Items you return must be in the same condition in which you received them.
If you should wish to return the ordered items, it is imperative that they are equipped with the appropriate label.
Upon receipt of your package, we check the condition of the products and exchange them either for a different size or refund the price of the returned garments.
Please note that Joadre accepts no unstamped shipments or COD shipments and refuses to pay for the cost of shipping and/or for shipments returned.
[vc_toggle title=”Returns by mail” el_id=”1442501931575-0fdd6c83-d668″]Exchange for a different size or return of your order is subject to a period of 14 days after you received the shipment. Within this period you need to contact and inform us about the intended exchange or the intended return of your order by mail.[/vc_toggle][vc_toggle title=”Packaging returns” el_id=”1442501955405-657d00b3-b88d”]MAKE SURE THAT YOUR PACKAGE CONTAINS THE DELIVERY NOTE BELONGING TO THE ORDER Pack your items safely, if possible in the original package, and place the delivery note inside. It is important that the package contains information on whether you wish to exchange the size or if you want to return certain items. If you cannot find the delivery note, please log into your account on joadre.com and print out a new delivery or order form. If you have not yet registered on the website and have shopped as a guest, please send us your order confirmation that you received after your order by e-mail. If you do not find this confirmation email, please send us an email via [email protected]
with your full name.[/vc_toggle][vc_toggle title=”Address for returns” el_id=”1442501978831-7ecfa773-66a3″]Rolemodelx Impact Group GmbH, Ödenburgerstrasse 63/6/1, 1210 Vienna, Austria[/vc_toggle][vc_toggle title=”Returns dispatch” el_id=”1442502008806-abcf6f84-2f3e”]Please post your package at the post office as registered mail or with return receipt. The exchange for a different size is carried out within 3 to 12 working days after the receipt of your package in our warehouse.[/vc_toggle][vc_toggle title=”Right of withdrawal” el_id=”1442502030262-5a003d3b-164c”]Customers from the European Union may withdraw their order within 14 working days (after receipt of goods). If you wish to exercise your right to cancel, you must inform us in a letter by e-mail ([email protected]
) or by mail. Address: Rolemodelx Impact Group GmbH, Koloniestrasse 67/2/1, 1210 Vienna, Austria / Tel .: 06503308521 / E-mail: [email protected]
Once you have notified us of your intention to exercise your right to cancel the order , you have another 14 days to return your order. The return can be done by mail. Please note that you cannot exercise a right of withdrawal if you have damaged the goods![/vc_toggle][vc_toggle title=”Refund” el_id=”1442502058505-0b377437-0bd2″]The refund will be made within 6 to 14 business days from the date on which we have received your return at our warehouse. Once we have analyzed the state of the returned item, we will send you a notification via email. Please note that the refund will be made with the same payment method that you have made your purchase. Have you paid your invoice by bank transfer? In this case, we need your IBAN code to arrange the refund. Therefore, you should upgrade your account at Joadre.com and provide it with the necessary bank information. If you are not yet registered at Joadre.com, you can provide us with the necessary data via e-mail ([email protected]
). Once we receive this information, we will arrange the refund. Please note that your IBAN code must belong to a financial institution in the country to which your order will be delivered. If you have received an item which is damaged or does not correspond to the items you ordered, and you want to return it by mail, please remember to enclose the shipping documents in the mail sent to our office. Once we have analyzed the state of the garments, we will refund the amount of the returned items and the costs of shipping and return costs. Please keep in mind that the shipment costs will be reimbursed only after the refund of the items returned has been completed.[/vc_toggle]