[vc_toggle title=”Our bank details” el_id=”1442501507702-045e3e1c-84b2″]Receiver: Rolemodelx Impact Group GmbH Name of the bank: Erste Bank Account number: 825-370-271 / 00 Bank code: 20111 IBAN: AT49 2011 1825 3702 7100 BIC: GIBAATWWXXX[/vc_toggle][vc_toggle title=”Uses online banking via sofort-banking” el_id=”1442501548082-0951181b-b42c”]Payments via online banking are carried out immediately. We have to wait 7-12 days after the payment until the appropriate checks are carried out by the Bank. Once we receive the confirmation from the bank, the orders are sent.[/vc_toggle][vc_toggle title=”Security & limit” el_id=”1442501582298-81d06ada-fb96″]For Joadre online shopping security is very important. All transactions are made via secure payment systems. The confidential payment data are transmitted to the financial institution directly and encrypted using SSL. We are using the SSL certificates of GoDaddy (Logo SSL certificate) Shopping Limit – For safety reasons, orders of more than 1.900 € or orders comprising more than 50 articles are not accepted.[/vc_toggle]

[vc_toggle title=”Placing order with bank transfer option” el_id=”1442501669064-a846f327-7746″]If you chose to pay your order by bank transfer, the order will be only be shipped after we receive the payment confirmation.[/vc_toggle][vc_toggle title=”Multiple delivery per order” el_id=”1442501731970-ea383470-aa87″]Please note that your purchase may include, in some cases, several individual deliveries so that your order is delivered on different days. In these cases, you can check on the purchase confirmation page which articles are included on which delivery and when the individual deliveries are expected to be delivered.[/vc_toggle][vc_toggle title=”Track your order” el_id=”1442501759021-398d121d-f742″]You can check your order status at any time under My Account. There a link allows you to track the order; you can also change their delivery address. If you are not yet registered with joadre.com, do this now to get a separate account. Once your order leaves our warehouse, you will receive an e-mail alert. If you do not already have a private account with Joadre, then use the link you will find in the e-mail notification to track the mailing route of your packets.[/vc_toggle][vc_toggle title=”I have not received my order.” el_id=”1442501781196-6e3e594e-98e0″]If you have not received your order and the delivery time is exceeded, please check your inbox because it is likely that you have received an email in which we will notify you that the order has left our warehouse. If you choose the shipping method “delivery to your home address”, you can check the status of your order at any time in your account. If you have not yet registered on Joadre.com, and therefore do not have an account, please use the link to see the e-mail notification to track your package. Please note that delivery during clearance sales or during promotional periods may take longer than usual.[/vc_toggle][vc_toggle title=”The received products are not the ones ordered or are deficient .” el_id=”1442501805255-830835a4-66d6″]If you have received a faulty product or even a different item than the one you ordered, we will refund the cost of the item in question and the shipping cost as soon as it is returned to our warehouse and the state the garment has been analyzed. To process the return, it is necessary that you fill in the delivery note and include it in your package. To check the return options available, check “Exchange” or “returns” on the website.[/vc_toggle][vc_toggle title=”I have not received all the items in my order.” el_id=”1442501853454-c7b7c082-587c”]Please check your inbox to see if we have notified you by e-mail that one of the items of your order is no longer available. In this case, we will refund the cost of the article in question and the shipping cost of your order via the same payment method that you have used to make your purchase. If you have not received an e-mail, please contact our customer service. We will reply as soon as possible.[/vc_toggle]

[vc_toggle title=”Returns by mail” el_id=”1442501931575-0fdd6c83-d668″]Exchange for a different size or return of your order is subject to a period of 14 days after you received the shipment. Within this period you need to contact and inform us about the intended exchange or the intended return of your order by mail.[/vc_toggle][vc_toggle title=”Packaging returns” el_id=”1442501955405-657d00b3-b88d”]MAKE SURE THAT YOUR PACKAGE CONTAINS THE DELIVERY NOTE BELONGING TO THE ORDER Pack your items safely, if possible in the original package, and place the delivery note inside. It is important that the package contains information on whether you wish to exchange the size or if you want to return certain items. If you cannot find the delivery note, please log into your account on joadre.com and print out a new delivery or order form. If you have not yet registered on the website and have shopped as a guest, please send us your order confirmation that you received after your order by e-mail. If you do not find this confirmation email, please send us an email via [email protected] with your full name.[/vc_toggle][vc_toggle title=”Address for returns” el_id=”1442501978831-7ecfa773-66a3″]Rolemodelx Impact Group GmbH, Ödenburgerstrasse 63/6/1, 1210 Vienna, Austria[/vc_toggle][vc_toggle title=”Returns dispatch” el_id=”1442502008806-abcf6f84-2f3e”]Please post your package at the post office as registered mail or with return receipt. The exchange for a different size is carried out within 3 to 12 working days after the receipt of your package in our warehouse.[/vc_toggle][vc_toggle title=”Right of withdrawal” el_id=”1442502030262-5a003d3b-164c”]Customers from the European Union may withdraw their order within 14 working days (after receipt of goods). If you wish to exercise your right to cancel, you must inform us in a letter by e-mail ([email protected]) or by mail. Address: Rolemodelx Impact Group GmbH, Koloniestrasse 67/2/1, 1210 Vienna, Austria / Tel .: 06503308521 / E-mail: [email protected] Once you have notified us of your intention to exercise your right to cancel the order , you have another 14 days to return your order. The return can be done by mail. Please note that you cannot exercise a right of withdrawal if you have damaged the goods![/vc_toggle][vc_toggle title=”Refund” el_id=”1442502058505-0b377437-0bd2″]The refund will be made within 6 to 14 business days from the date on which we have received your return at our warehouse. Once we have analyzed the state of the returned item, we will send you a notification via email. Please note that the refund will be made with the same payment method that you have made your purchase. Have you paid your invoice by bank transfer? In this case, we need your IBAN code to arrange the refund. Therefore, you should upgrade your account at Joadre.com and provide it with the necessary bank information. If you are not yet registered at Joadre.com, you can provide us with the necessary data via e-mail ([email protected]). Once we receive this information, we will arrange the refund. Please note that your IBAN code must belong to a financial institution in the country to which your order will be delivered. If you have received an item which is damaged or does not correspond to the items you ordered, and you want to return it by mail, please remember to enclose the shipping documents in the mail sent to our office. Once we have analyzed the state of the garments, we will refund the amount of the returned items and the costs of shipping and return costs. Please keep in mind that the shipment costs will be reimbursed only after the refund of the items returned has been completed.[/vc_toggle]